Refund Policy

Effective date: 22 October 2026

14-day money-back guarantee, no questions asked. If Bobbin Pro is not right for you, email support@getbobbin.app within 14 days of your purchase and we will refund the full amount, including any tax charged.

Pro checkout is not open yet. This policy applies to every Pro purchase once it opens. Bobbin's free version costs nothing and needs no refund.

What is covered

• Lifetime license: full refund if you ask within 14 days of purchase.
• Monthly subscription, first payment: full refund if you ask within 14 days of your first payment.
• Monthly subscription, renewals: a renewal can be refunded in full if you ask within 7 days of the renewal charge, for example if you forgot to cancel.
• Cancel any time. You can cancel a subscription whenever you like, using the link in your Dodo Payments receipt or subscription emails or by emailing us. Cancelling stops future renewals, and Pro stays on until the end of the period you have paid for. Cancelling on its own does not refund the current period; ask for a refund if you are inside a window above.
• Faulty Pro. If Pro does not work as described and we cannot fix it within a reasonable time, we will refund you even outside these windows, in line with your consumer rights.

How to ask for a refund

1. Email support@getbobbin.app from, or mentioning, the email address you used at checkout.
2. Include your order number or license key if you have it (it is in your Dodo Payments receipt). You do not need to give a reason.
3. We reply within 2 business days and ask Dodo Payments to issue the refund.

A request counts as on time if it reaches us within the window, even if the refund is processed later.

How refunds are paid

Dodo Payments is our merchant of record, so it processes every refund. Refunds go back to your original payment method, usually within 5–10 business days depending on your bank or card provider, and Dodo Payments emails you a receipt. Tax charged on the refunded amount is refunded too. Amounts are refunded in the currency you paid, so the final amount can differ slightly because of exchange rates or fees charged by your bank. Dodo Payments' Buyer Terms also apply.

When a refund is issued, the license key is deactivated and Pro features lock on all devices. The free version, and every recording already on your computer, keep working.

EU and UK consumers: your right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you normally have a legal right to withdraw from an online purchase within 14 days without giving a reason. For digital content that is supplied straight away, such as a Pro license key, that right ends once supply begins, but only if you expressly agreed at checkout to immediate supply and acknowledged that you would lose the right of withdrawal.

Whether or not that right applies, our 14-day money-back guarantee gives you a full refund for any request made within 14 days of purchase. To use it, or to withdraw, just email us as described above; you may also use any clear statement, such as the EU model withdrawal form. Your statutory rights for faulty or misdescribed digital content are not affected by this policy.

When we may refuse or reverse

Apart from the guarantee and your legal rights, we may decline refunds outside the windows above. We, or Dodo Payments, may refuse a refund, or revoke a license, where there is evidence of fraud, a stolen payment method, or repeated abuse (for example, buying and refunding again and again). If you open a chargeback or payment dispute with your bank, the license may be deactivated while it is open; please email us first, as it is usually quicker.

Other rights

Nothing in this policy limits any rights you have under the consumer laws of the country where you live, including India's Consumer Protection Act, 2019. See also our Terms of Service and Contact page.