BobbinQuick answer
Record just the tab with the fix (so other tabs and notifications stay out), keep it under 2 minutes, say the goal first and confirm the result at the end, then attach the MP4 to your reply. A 90-second 1080p recording is about 6 MB.
A simple script
- Goal (5 s): "Here's how to export your invoices as a CSV."
- Where (10 s): show where they start, using the same screen they see.
- Steps (60 s): each click, slowly, naming the button as you press it.
- Result (10 s): show what success looks like.
- Next step (5 s): "If you don't see the button, reply and we'll check your plan."
Privacy checklist before you record
- Record a single tab, not your screen. Your inbox, chat and other customers' tickets can't appear.
- Use a demo or test account rather than another customer's data.
- Turn on Do Not Disturb if you must record the whole screen.
- Bobbin has no account and doesn't upload anything, so the file stays on your computer until you attach it.
Recording it
- Click the Bobbin icon → Record screen, window or tab. Tick Microphone; tick Tab / system audio if the app makes sounds you want to show.
- Press Start recording and choose the Chrome tab in the picker.
- Walk through the script. Pause with Alt+Shift+P if you need to reset something.
- Stop with Alt+Shift+S and press Download.
Want your face for a friendlier reply? Record the window instead; the webcam bubble shows in screen and window recordings, not single-tab ones. Bobbin saves MP4 where your browser supports it (Chrome 126 or newer), WebM otherwise, and tells you which it used.
Sending it
Most help desks accept attachments, but size limits vary by tool and plan, so check yours. At our measured 1080p rate (about 4 MB a minute), short walkthroughs usually fit; Gmail's attachment limit is 25 MB. For longer videos, upload to your company's file storage and link it. See screen recording file sizes.
When another tool is better: if you want view tracking, comments or a hosted video page per ticket, a hosted tool fits better. Bobbin doesn't host videos or make share links, and it has no editing, transcripts, comments, viewer analytics, team workspace or mobile app.
Checked on 23 October 2026: Gmail Help: attachments. File size from our own 60-minute 1080p test.
Loom, Vidyard, Tella, Tango, Screencastify, Screenity, Zoom and Slack are trademarks of their respective owners. Bobbin is not affiliated with them. Prices and plan limits from their public pages as of 22 Oct 2026.